Salla Platform - Delay in Order Display on Merchant Dashboard – Incident details

All systems operational

Delay in Order Display on Merchant Dashboard

Resolved
Under maintenance
Started 5 months agoLasted about 5 hours

Affected

Marchant Dashboard

Operational from 8:52 AM to 1:22 PM

Updates
  • Resolved
    Resolved

    The issue has been resolved, and all orders are now correctly displayed on the dashboard. We apologize for any inconvenience this may have caused and appreciate your understanding.

  • Monitoring
    Monitoring

    All orders have been displayed for all merchants, and our team continues to monitor the system to ensure stability.

  • Identified
    Identified

    Dear Merchant,

    We wanted to let you know that we’ve encountered a delay in displaying orders on your dashboard. Our technical team is working on the issue and has already identified the cause. The orders will start appearing gradually within the next 30 minutes. Rest assured, this delay has not affected the receipt of orders from your customers.

    Thank you for your understanding and trust in us. We’re always committed to providing you with the best service.